For the purposes of providing you with the use of the website (the “Service”), data processing remains a necessary step in order to comply with, but not limited to, the Data Protection Act 1998 (“DPA”) as well as the General Data Protection Regulation (“GDPR”). The intent of this Policy is to address concerns any Customer or visitor may have with regards to their data privacy and security and to emphasize the commitment of OURBRAND (the “Company”) to ensure sufficient privacy safeguards are in place.
We ask that you read this Privacy Policy (the “Policy”) carefully as it contains information about how we collect information from you, what we do with it and how you can control our use of the information.
1. Information Collection
We may collect personally identifiable information (e.g., your name, postal address, telephone numbers, email address, date of birth and payment details) from you when you submit an account registration form on any platform (desktop or mobile) controlled by OURBRAND, complete a request for information, email or write to us requesting information, services or customer support. You will also be required to create a unique username and password for your account. This information is required in order to access our Services.
We may also receive personally identifiable information from you when you use our products and services or from our business partners, such as browser and cookie information. In addition, we may collect your IP address and technical information relating to the device you use to access our websites. We do not collect personally identifiable information when you are on our site before you log in or submit a form in the “Contact Us” area. We only use personally identifiable information to fulfill your requests for information or to render products or services to you. Should you choose to withhold the requested information, we may not be able to provide you with our Services.
We may also monitor your use of our website. This may include, but is not limited to, monitoring how many times and which pages you visit and the originating domain name of a user’s internet service provider. This information helps us to build a profile of our Customers. Some of this data will be aggregated or statistical, which means that we will not be able to identify you individually.
2. Information Use
We collect and process the information with high regard to providing and maintaining the quality of our Services to you and to protect and improve your experience at OURBRAND.
Once you are logged into your account, OURBRAND may collect the following information:
- a record of all internet communications and details of your visits to our websites;
- technical information relating to your device (e.g., device identifier) and browser you use to access our websites;
- details of transactions you carry out through the site, such as payments;
- communications with us or our employees, for example calls, emails, and messages sent through the live chat service;
- information regarding your location, including IP address;
- any additional information you submit through the website, for example in comment sections or in response to quizzes and questionnaires.
Third parties provide us with services to help us decide whether to accept transactions from you by assessing your method of payment and the devices you use to visit our website. This protects you and us. These third-party services perform checks to determine whether the device or chosen method of payment has been identified with fraudulent or abusive transactions in the past (e.g., reported identity theft or credit card fraud).
4. Access to Your Information & Your Rights
You have the right to request access to your personal data being processed. OURBRAND will provide the requested information without undue delay and at the latest within one month of receipt of a valid request. Where requests are unfounded or excessive, OURBRAND may:
- charge a reasonable fee considering the administrative costs of providing the information; or
- refuse to respond.
If you need to rectify your personal data, OURBRAND will respond within one month and make the appropriate changes.
To exercise your rights (access, rectification, erasure, restriction, portability, or objection), please email contact@OURBRANDplus.com with sufficient information to identify you and the request you are making.
5. Marketing
OURBRAND reserves the right to process personal data for marketing purposes and, in certain limited circumstances, to provide this to our third‑party partners for the purpose of marketing OURBRAND’s Services and approved partner Services to you.
We request your consent to market to you when you first create an account with us. You can choose not to receive marketing/promotional material at any time by clicking the unsubscribe link within any promotional email or by contacting us at contact@OURBRANDplus.com.
If you have opted out of marketing from us, we will take all reasonable steps to ensure you no longer receive promotional material about OURBRAND. This may affect your eligibility for certain promotions.
6. Storage, Security & International Transfers
The data we collect from you may be transferred to, and stored at, a destination outside the European Economic Area ("EEA"). It may also be processed by staff operating outside the EEA who work for us or for one of our suppliers. This includes staff engaged in, among other things, the fulfilment of orders, the processing of payment details and the provision of support services. By submitting your personal information, you agree to this transfer, storing or processing.
Some of our external third parties are based outside the EEA, so their processing of your personal information will involve a transfer of data outside the EEA. Whenever we transfer your personal information out of the EEA to third parties, we ensure a similar degree of protection is afforded to it by ensuring at least one of the following safeguards is implemented:
- we transfer personal information only to countries that have been deemed to provide an adequate level of protection for personal data by the European Commission; or
- where we use certain service providers, we ensure they adhere to specific contracts approved by the European Commission which provide your personal information the same protection it has in Europe.
Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal information, we cannot guarantee the security of your data transmitted to our site; any transmission is at your own risk. Once we have received your personal information, we will use strict procedures and security features to try to prevent unauthorised access.
7. Data Retention
We retain your personal information for as long as is necessary to fulfil the purposes for which it was collected. We may retain your personal information for longer if it may be the subject of a legal claim, to comply with legal or regulatory obligations, or where retention is otherwise permitted by law.
8. Changes to this Policy
We reserve the right to change this Privacy Policy, including altering the purposes for which we process your personal information. If we make any changes, the updated Privacy Policy will be posted on our website. Your continued use of the website will constitute acceptance of those changes. If we make any material changes to this Privacy Policy, we will use reasonable endeavours to inform you by email, notice on the website or other agreed communications channels.
9. Contact Us
If you have questions about this Policy or how we handle your personal information, please contact us:
- Email: contact@OURBRAND.com
- Postal: OURBRAND — [Insert full legal address]
You also have the right to lodge a complaint with your local supervisory authority. In the EEA, this is typically your national Data Protection Authority.
Note: This page should be read together with our Cookie Policy and Terms.